Service agreement

Service agreement

  • Sunday, 1st August, 2021
  • 16:10pm

1. Payment and renewal

01) We accept Paypal, Credit Card international credit card, USDT, Asiapay (Alipay) payment methods.

02) You must pay before the receipt is due, otherwise we reserve the right to close the receipt.

03) Cart prices are for preview only. Due to exchange rate changes, the bill generated at the time of settlement shall prevail.

04) If the user uses the promotion link of other accounts under his name to bring us invalid promotion, we have the right to seal up the promotion account together with the purchase account and no refund will be given.


2. Technical support

01) It is recommended that users open the work order of the corresponding instance to obtain good service. We will process it as soon as possible, within 24 hours at most. The work order supports Chinese and English communication.

02) We do not provide any technical support for software issues.

03) We guarantee the normal operation of the host hardware, background control panel, and network system.

04) Providing fault data, such as ping, tcping, traceroute can help us determine the problem faster. If the data cannot be provided, we can only conduct basic tests.


3. Refund

01) The rules of each platform are different, and the choice is up to the user. We do not support refunds from the original payment channel. The refund is only refunded to the balance. Please confirm your needs before purchasing.

02) If the newly purchased product needs to be replaced due to inapplicability or other reasons within 7 days, you can open a work order for the corresponding instance, and the staff will convert the instance to the product specified by the user after review. The original instance will be destroyed, and each new instance will be destroyed. There is only one chance to change the purchased product.

03) If the purchase is wrong, the corresponding instance work order must be opened within 24 hours, and the traffic usage (Monthly payment 2GB; quarterly payment 3GB; half-yearly payment 4GB; annual payment 5GB) is not exceeded. The staff will refund the money to the user account balance after review, (if there is an alliance promotion registration, the commission of the promoter will be cancelled.)


4. Fault acceptance

01) We only guarantee that the network is reachable, but we do not guarantee that the network rate can be fully loaded or reach a certain percentage. Under normal circumstances, the area where the purchase is made can be at full rate. Due to various complex situations such as network attacks and line congestion, everything depends on It depends on the real-time network conditions, and VPN user network rate type work orders will not be accepted.

02) No matter how you submit the fault acceptance, please collect the fault data as much as possible and provide it to us for analysis. We can't deal with it accurately by a few words. We can only conduct a basic check (conduct a global tcp icmp mtr detection on the IP submitting the fault) to find out whether there is a problem.

03) Harmonious communication, insulting and insulting our staff will directly close the work order, endless entanglement will give a warning, and if the warning is invalid, the account will be banned.


Network Test:


IP ownership problem:

The database updates of different IP query websites are different and are not under our control. This is related to the website being queried. We choose, international real-time updates, and do not accept the reason that the IP does not meet the requirements. If there are special requirements for IP, it is not recommended to purchase our services.


Use restrictions:

Cryptocurrency mining is prohibited on our hosting.

Comply with local laws.


Users who have extremely strict requirements on human services and networks, please do not purchase our services.


Problems you may encounter when purchasing:


1. Why are you still waiting after payment?

The payment process must be completed. If you do not jump to the payment completion interface normally, there will be instances waiting.


2. How to solve the unprocessed instances after payment?

Services→My Services→Find Waiting Instances→Bills→View Details→Display that the payment has been completed and the instance activation has been completed.

If there are other abnormal problems, please contact us or start a work order.


3. How to avoid encountering the situation that the payment has not yet been made?

Please do not close the page in a hurry when paying, and wait for 5 seconds before closing the page when the system jumps back to our page, so as not to update in time.

« Back